If you are in immediate danger
Call 911 first. Cohotrip is not an emergency service and we cannot dispatch police, fire or an ambulance. Your phone can, faster than we can.
- Drivers: the red shield in the app places the 911 call and can alert your own emergency contacts at the same time.
- Once everyone is safe, email support@cohotrip.com so we have a record and can act on the account involved.
In the driver app
The Safety Center
Everything a driver might need in a hurry, one tap from any screen.
- Call 911 without leaving the app.
- Alert my emergency contacts. Up to three people you choose get a text with your location, your vehicle and plate, and a link to follow you. It goes to them and nobody else — not to police, not to riders, not to other drivers.
- Share my trip. A private link that shows your contacts where you are until you arrive. It keeps updating while your phone is locked, and stops the moment you end the trip.
- Check-ins on long drives. Pick an interval and the app asks if you're OK. Miss one by more than fifteen minutes and your contacts are told, with your last known location.
- No signal? An alert you send with no service is held on your phone and sends itself the moment you're back online, with the time you actually pressed it.
Before anyone drives
Every driver is checked
- Background check through Checkr — must come back clear
- Driver's licence on file and verified
- Vehicle registration on file
- Current insurance on file
- Phone number verified by text
- Vehicle photographed, front and rear
Documents expire. When one does, the driver stops receiving trips until it's replaced.
Not allowed in any Cohotrip vehicle
This applies to drivers and riders equally. Anyone can end a trip over any of it, and we'll back them.
- Weapons of any kind, carried openly or concealed, licensed or not
- Open containers of alcohol
- Illegal drugs, or using any substance in the vehicle
- Smoking or vaping
- Fuel cans, compressed gas, fireworks or other flammables
- Live animals, other than a service animal or a pet agreed in advance
- Luggage or cargo that blocks the driver's view or can't be secured
- Packages a driver is asked to deliver for someone who isn't on the trip
For riders
What we ask of you
- Everyone in the car is named. Whoever booked has to be one of the passengers.
- No unaccompanied minors. Anyone under 18 rides with an adult on the booking.
- Check the car before you get in — the plate, the make and model, and the driver's photo all show in the app.
- Seat belts, every seat.
- A driver can end a trip that feels unsafe, and so can you. Neither of you owes the other an explanation in the moment.
For drivers
Your right to say no
- You can decline any trip, at any point, for any reason that concerns your safety. It does not affect your rating and it does not count against you.
- Check the name and photo before anyone gets in. If they don't match, decline and report it.
- Don't take more passengers than were booked. If extra people appear, the booking is wrong — decline it.
- Share your trip on long drives, especially overnight or out of town.
- Keep your licence, registration and insurance current in the app.
HopnTravel
Travelling with people you haven't met
HopnTravel trips are longer, further from home, and often with several passengers at once. A few extra rules apply.
- Every passenger is named on the booking. Not "me plus two" — actual names, entered by the person booking.
- We ask for names only. We do not collect, ask for or store passengers' photos or ID documents — no licences, no passports.
- Seats are confirmed when they're paid for, not when they're requested.
- If more people turn up than were booked, the driver can decline the whole trip and report it, with no penalty.
- Drivers see the rider's verified phone, rating and number of completed trips before accepting.
Reporting something
Email support@cohotrip.com. Tell us the date, roughly when, and what happened. If you have the trip in your history, say which one.
We read every report. Depending on what happened we may suspend an account while we look into it, remove someone permanently, or pass information to police if they ask for it through the proper channel. We'll tell you what we did.
We would rather hear about something small than find out later it was the first of several.