Last updated on July 9th, 2025.
Welcome to CohoTrip. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile app and related services.
1. Information We Collect
a. Personal Information
- Name, email address, and phone number
- Location data (for ride requests and driver matching)
- Driver documents (license, ID verification, vehicle details)
- Profile photos and user preferences
- Google or Apple account information (if signing in via Google/Apple)
b. Ride & Usage Information
- Pickup and drop-off locations
- Ride history
- Communication between rider and driver (via in-app chat or call)
- Ratings and feedback
c. Device & Technical Data
- IP address, device type, operating system, app version
- Cookies and similar technologies (for analytics and service improvement)
2. How We Use Your Information
- Provide and improve our ride services
- Match riders with drivers based on preferences and location
- Facilitate in-app communication between riders and drivers
- Authenticate users via Google and Apple sign-in
- Ensure user and driver safety through background checks and document verification
- Prevent fraud, abuse, and illegal activity
- Send important updates and notifications regarding your rides
3. Sharing of Information
We do not sell your personal data. We may share your information in the following situations:
- With drivers: When a ride is booked, the driver will see the rider's contact and location details.
- With riders: Drivers’ verified profile and vehicle info will be shared with the rider.
- With third-party service providers: For cloud storage, payment processing, or analytics.
- As required by law: To comply with legal obligations or respond to lawful requests from public authorities.
4. Driver Verification and Safety
To ensure rider safety, we collect and verify:
- Government-issued IDs
- Driving licenses
- Vehicle registration and insurance
Only after thorough review and approval, drivers are allowed to accept rides.
5. Data Security
We take reasonable steps to protect your data against unauthorized access, disclosure, or loss. All sensitive data is encrypted and stored securely.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your account and associated data
- Withdraw consent at any time (Note: This may affect app functionality)
To exercise these rights, contact us at: [Insert support email]
7. Children’s Privacy
CohoTrip is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
8. Third-Party Links
Our app may contain links to third-party sites (e.g., Google, Apple). We are not responsible for their privacy practices. Please review their policies before interacting.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website with an updated effective date.
10. Contact Us
If you have any questions or concerns about this policy, please contact:
CohoTrip Support
Email: support@hopntravel.com
Thank you for using CohoTrip. We are dedicated to protecting your privacy while providing a seamless food ordering experience.